Shipping Information
What shipping methods are available?
We ship via Royal Mail Signed For within the UK. We use Royal Mail Tracked & Signed (when available) for International orders, this means the item will be delivered by the applicable national post service in the recipient’s country.
How much is delivery?
UK – £4.50
Europe – £11.50
ROW – £15.00
Do You Ship Internationally?
Yep! Please note all shipments sent to outside of the UK may be subject to customs and imports charges upon arrival in the destination country. These charges are the sole responsibility of the customer.
What happens if my order gets lost during shipping?
If an order is being sent out to you and it is unfortunately lost in transit/hasn’t arrived after a period of time (because we all know how clumsy the postal service can be), we will first open a case with the courier, gather all of the information we can & then either resend or refund your order.
Payments, Returns & Warranties
How do you accept payments?
All of our transactions are taken through PayPal, the safest & easiest way to pay for things online. You don’t need to have an account, you can just pay with any credit/debit card & still have peace-of-mind that you’re covered by their buyer protection regulations.
Can I return my pedal?
In accordance with the Distance Selling Regulations, all sales can be returned within 14 days of the day the item is delivered. Return postage and its associated costs is are the responsibility of the buyer & the refunded amount will be minus the original postage cost. Items must be returned in “as new” condition and cannot have been tampered with in any way. DIY pedal kits cannot be returned once they have been started.
Do I get any kind of warranty?
Yes! All orders are covered by a 6 month repair/replace warranty, this service is free but return postage will need to be covered by the buyer, please note this is only for faults and does not cover you for mistreatment…so don’t go spilling beer on anything! Please note this warranty only applies to the original buyer of the pedal, if it has been bought second hand or is older than 6 months I am still happy to sort any issues for a small cost that will be quoted on a pedal-by-pedal basis.
Tampering of any kind with the internal circuitry will immediately void the warranty (the only exception being turning the trimpots that are inside certain pedals).
Product Manuals
You can download all product manuals here.
Customer Data Handling
Do you keep any of my data on file?
If you create an account on this website, the information you enter (Name, Address, Email, Phone Number etc) is stored in our customer database purely for the purposes of knowing where to send any orders you place and being able to contact you if there are any issues or queries regarding your order. We cannot see or access the password you set for your account.
We NEVER share any of your details with anyone else, and you have the right to edit or request deletion of your data at any time.